Fulfilment Policy

—

**Effective Date**: 17th-April-2022.

At NKTECS, we are committed to delivering high-quality software development services and products that meet the unique needs of our clients. This Fulfillment Policy outlines the process, expectations, and responsibilities associated with delivering our services.

—

**1. Scope of Services**
NKTECS offers the following services:
– Custom software development
– Website and mobile app development
– Software maintenance and updates
– Consulting and technical support
– Other related digital solutions

This policy applies to all projects and services offered through our platform, [www.nktecs.com](http://www.nktecs.com).

—

**2. Project Initiation**
– **Consultation**: Each project begins with a detailed consultation to understand your requirements.
– **Proposal**: A proposal outlining deliverables, timelines, and costs will be communicated for an approval from the client. The project begins after the initial approval is received.

—

**3. Deliverables**
– **Specifications**: Deliverables are based on the approved project plan and specifications.
– **Format**: Software deliverables will be provided in agreed-upon formats (e.g., executable files, source code, documentation).
– **Testing**: All deliverables are tested to ensure they meet the agreed standards and functionality.

—

**4. Timelines**
– **Milestones**: Projects are divided into milestones, each with a specific deadline.
– **Delays**: If delays occur due to unforeseen circumstances, NKTECS will communicate the reasons and revised timelines promptly.

—

**5. Revisions and Feedback**
– **Client Feedback**: We value your input at every stage of the project.
– **Revision Policy**: Revisions within the agreed scope are included. Additional changes may incur extra charges, which will be communicated upfront.

—

**6. Delivery Process**
– **Digital Delivery**: Deliverables are provided electronically via email, file-sharing platforms, or directly to your server.
– **Acceptance Criteria**: Upon delivery, you will have a specified period to review and accept the deliverables.

—

**7. Cancellation and Refunds**
– **Cancellation**: Either party may cancel the project under specific circumstances, subject to the terms outlined in the agreement.
– **Refunds**: Refunds will be considered for unused portions of services or in cases where NKTECS cannot fulfill its obligations.

—

**8. Support and Maintenance**
– **Post-Delivery Support**: We provide free support for a specified period after delivery to address bugs or issues.
– **Ongoing Maintenance**: Additional support and maintenance packages are available at competitive rates.

—

**9. Client Responsibilities**
– **Timely Communication**: Clients are responsible for providing timely feedback, approvals, and access to necessary resources.
– **Accuracy of Information**: Clients must ensure the information provided to NKTECS is accurate and up-to-date.

—

**10. Contact Information**
For questions about this policy or your project, please contact us:

**NKTECS**
Kadian Street, Jawahar Nagar, Jalandhar, 144001
sales@nktecs.com
contact us
Website: [www.nktecs.com](http://www.nktecs.com)

—

This Fulfillment Policy ensures clarity and transparency in our collaboration. By engaging with NKTECS, you agree to the terms outlined in this policy. For further clarification, please reach out to us at any time.